Technology revolution changed travel. Communication and discovery became easy. People rely on information being available to them at all times a few taps away. In this new world with new needs, we must leverage new channels to be in front of the customer 24/7. Again technology is here to help. The talk will go through the best practices to leverage social media and mobile devices to provide better customer experiences.
Keywords: social media, mobile applications, PWA, chatbot, personalization, big data, AI